Terms & Conditions

These Terms & Conditions (“Terms”) are a legally binding agreement between you (“you” or “User”) and TalentlyX (“TalentlyX”, “we”, “us” or “our”) governing your access to and use of AI Agent for Intercom, an AI customer support agent operated by TalentlyX that integrates with Intercom, together with the TalentlyX website (talentlyx.com), the AI Agent for Intercom dashboard, APIs, and related services (collectively, the “Service”). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or the entity you represent. The Service is intended for business use only.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use. We may suspend or terminate accounts that are inactive, fraudulent, or in violation of these Terms.

AI Agent for Intercom uses artificial intelligence (including large language models from OpenAI) and a retrieval-augmented knowledge base to draft replies to customer support conversations in Intercom and to escalate to human agents when appropriate. AI-generated responses may contain errors, omissions, or inaccuracies. You are responsible for reviewing AI behavior and for the final responses sent from your Intercom workspace.

You agree not to, and not to permit any third party to:

• Use the Service for any unlawful, harmful, deceptive, or fraudulent purpose.
• Send spam, unsolicited messages, or content that violates Intercom’s or Meta’s policies.
• Attempt to gain unauthorized access to the Service, other accounts, or related systems.
• Reverse engineer, decompile, or disassemble any part of the Service except where permitted by law.
• Use the Service to generate content that is hateful, harassing, sexually explicit, or that infringes intellectual property or privacy rights.
• Use the Service to make decisions that produce legal or similarly significant effects on individuals (e.g. credit, employment, healthcare) without appropriate human oversight.
• Interfere with or disrupt the integrity or performance of the Service.

“Customer Data” means data, content, and materials that you or your customers submit to or process through the Service, including Intercom conversations and knowledge base content. You retain all rights in Customer Data. You grant TalentlyX a worldwide, non-exclusive, royalty-free license to host, store, transmit, and process Customer Data solely as needed to provide and improve the Service, and as described in our Privacy Policy.

You are responsible for ensuring that you have all necessary rights, consents, and notices required to transfer Customer Data to the Service and for compliance with applicable laws (including data protection laws) when doing so.

The Service depends on third-party platforms including Intercom, OpenAI, Pinecone, Firebase (Google), and Vercel. Your use of those services is also governed by their respective terms. We are not responsible for the availability, content, or practices of third-party services.

The Service, including its software, design, logos, and documentation, is owned by TalentlyX and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service in accordance with these Terms. All rights not expressly granted are reserved.

If the Service or specific features require payment, applicable fees and billing terms will be disclosed at the point of purchase. Unless stated otherwise, fees are non-refundable, and you are responsible for applicable taxes.

You may stop using the Service at any time. We may suspend or terminate your access, with or without notice, if we reasonably believe you have violated these Terms, created risk or possible legal exposure for TalentlyX, or used the Service in a manner that could harm other users. Upon termination, your right to use the Service ends immediately. Sections that by their nature should survive (including ownership, disclaimers, limitations of liability, and indemnification) will survive termination.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR UNINTERRUPTED USE. AI OUTPUTS MAY BE INACCURATE OR INCOMPLETE AND SHOULD NOT BE RELIED ON AS A SOLE BASIS FOR DECISIONS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL TALENTLYX, ITS AFFILIATES, OR ITS LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE. OUR AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO PARTS OF THIS SECTION MAY NOT APPLY TO YOU.

You agree to defend, indemnify, and hold harmless TalentlyX and its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your use of the Service, your Customer Data, or your violation of these Terms or applicable law.

We may modify the Service or these Terms from time to time. If we make material changes to these Terms, we will provide notice through the Service or by email. Continued use of the Service after such notice constitutes acceptance of the updated Terms.

These Terms are governed by the laws of the jurisdiction in which TalentlyX is established, without regard to conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Service will be resolved in the competent courts of that jurisdiction, except where mandatory consumer protection laws provide otherwise.

These Terms, together with our Privacy Policy, constitute the entire agreement between you and TalentlyX regarding the Service. If any provision is found unenforceable, the remaining provisions will remain in full force and effect. Failure to enforce any right or provision is not a waiver of that right or provision. You may not assign these Terms without our prior written consent.

Questions about these Terms? Contact zaid@talentlyx.com.